What changes when work stops depending on memory?

Before UpMatrix

• -Store-to-store requests lived in WhatsApp groups and phone calls
• -Messages overlooked, responsibilities unclear
• -No deadline or follow-up, so requests were delayed

With UpMatrix

• ✓Every request starts on WhatsApp with an assignee, deadline, instructions and a photo when needed
• ✓UpMatrix follows up with the owner and confirms completion to the requester
• ✓Managers see overdue tasks without asking

Before UpMatrix

• -Orders tracked in spreadsheets
• -Production had no clear view of priorities
• -The owner spent every morning collecting updates from each team

With UpMatrix

• ✓One process connecting sales, inventory, accounts, production and dispatch
• ✓Every order has a defined path, current owner and next action
• ✓Status visible without calling each team