Discuss My Process
Getting a new customer is hard. Getting them back? Even harder - if you don’t do it right.
Most businesses forget the easiest win: Talk to the people who already bought from you.
They know you. They liked you. They just need a reason to return.
With UpMatrix, you can reach out on WhatsApp, where they’ll actually read your message and reply. Here are 5 campaign ideas to bring them back:
1. The “We Miss You” Campaign
Send after 30 days of no activity.
“Hey Priya, we haven’t seen you in a while. Here’s 15% off if you visit this week.”
Set it once, let UpMatrix do the rest.
2. The Birthday Surprise
Schedule personalized messages with a special offer or freebie.
“Happy Birthday, Karan! Enjoy a free scoop on us - just show this message.”
Build loyalty with zero effort.
3. The Product Refill Reminder
Perfect for salons, clinics, or anything recurring.
“Time to refill your serum? Click here to reorder with 10% off.”
Trigger this based on the last purchase date - automated through UpMatrix.
Learn how to automate your business tasks
4. The Member-Only Deal
Make them feel part of a VIP group.
“Exclusive for our regulars: Flat 20% off this weekend. Show this message to claim.”
This builds a sense of belonging - and urgency.
5. The Feedback → Reward Combo
Ask for feedback, then instantly reward them.
“Tell us how your last order was and get ₹100 off your next one.”
Use UpMatrix workflows to auto-send a reward link after feedback is submitted.
Make Your WhatsApp Work For You
Most CRMs can store data. Only UpMatrix turns that data into action - with campaigns that feel human.
Set these campaigns once. Let the results come in.