5 WhatsApp Campaign Ideas to Increase Repeat Customers

Getting a new customer is hard. Getting them back? Even harder — if you don’t do it right.

Most businesses forget the easiest win: Talk to the people who already bought from you.

They know you. They liked you. They just need a reason to return.

With UpMatrix, you can reach out on WhatsApp, where they’ll actually read your message and reply. Here are 5 campaign ideas to bring them back:

📅 Send after 30 days of no activity.

“Hey Priya, we haven’t seen you in a while. Here’s 15% off if you visit this week.”

Set it once, let UpMatrix do the rest.

🎂 Schedule personalized messages with a special offer or freebie.

“Happy Birthday, Karan! Enjoy a free scoop on us — just show this message.”

Build loyalty with zero effort.

🧴 Perfect for salons, clinics, or anything recurring.

“Time to refill your serum? Click here to reorder with 10% off.”

Trigger this based on the last purchase date — automated through UpMatrix.

🚪 Make them feel part of a VIP group.

“Exclusive for our regulars: Flat 20% off this weekend. Show this message to claim.”

This builds a sense of belonging — and urgency.

💬 Ask for feedback, then instantly reward them.

“Tell us how your last order was and get ₹100 off your next one.”

Use UpMatrix workflows to auto-send a reward link after feedback is submitted.

Most CRMs can store data. Only UpMatrix turns that data into action — with campaigns that feel human.

Set these campaigns once. Let the results come in.