How Small Businesses Can Automate Customer Engagement with WhatsApp?

Running a business is hard. Managing customers, sending updates, replying to messages, and closing sales takes time.

Most small businesses can’t keep up.

That’s where UpMatrix helps.

It turns WhatsApp into your business command center. No coding, no learning curve. Just results.

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1. Campaigns That Run Themselves

• Schedule WhatsApp messages for offers, events, or reminders
• Reach 1,000+ customers in a click
• Personalize each message with name, interest, or last order

Example: A garment shop sends “Weekend Sale – Flat 20% off on Kurtis!” every Friday at 10 AM.

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2. Orders and Payments Inside WhatsApp

• Show your catalog
• Take customer orders
• Accept UPI payments instantly

Example: A bakery receives a birthday cake order and payment directly in WhatsApp. No extra app.

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3. Capture Leads in Seconds

• Use QR codes on banners, hoardings, or packaging
• People scan and land in your WhatsApp
• Start the conversation instantly

Example: A real estate agent places a QR on site boards. Buyers scan and inquire on WhatsApp.

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4. Auto-Reply 24/7 with Custom Bots

• Answer FAQs
• Book appointments
• Guide customers through your offerings

No tech team needed.

Example: A salon sets up a bot: “Reply with 1 for Haircut, 2 for Facial, 3 for Appointment.”

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5. One WhatsApp. Shared by the Team.

• Use a shared inbox
• Assign chats to teammates
• Add notes, track replies, stay coordinated

Example: A clinic’s front desk and assistant reply from the same number, without confusion.

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6. Know What Works. Improve What Doesn’t.

• See how many opened, replied, clicked
• Compare campaigns
• Make better decisions with real-time data

Example: A tuition class tests two messages: “Free Demo” vs. “Book Your Seat.” Sees which one converts.

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Why Choose UpMatrix?

• 99% WhatsApp open rate
• Built for non-tech users
• Starts free. Grows with you

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Works Great For:

• Shops
• Salons
• Classes
• Clinics
• Realtors
• Agencies
• Freelancers

If your business uses WhatsApp, UpMatrix gives you an edge.

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Start Free. Stay Ahead.

• 100 contacts, 1 agent: Free Forever
• Need more? Paid plans start at ₹850/month